Productized ML capabilities into a scalable, no‑code interface for defining and extracting key interaction patterns, enabling deeper call insights.

Engineering-led moment definitions were manual and siloed.

Businesses struggled to scale insights beyond limited use cases.

Designed a no-code UI for moment creation (keywords, phrases, logic).

Enabled natural‑language prompts for Gen‑AI moment creation.

Reduced engineering dependency for insight generation.

50% drop in after-call work in one enterprise case with 80% user adoption.