Solv Health

Director of Design

2020 - 2023

Solv Health is an on-demand digital health platform that enables convenient, quality healthcare for millions of people in the USA. I led the product design of the healthcare marketplace as well as the design of Solv OS, the enterprise application for urgent care providers, administrators, and operators.

Highlights

  • Led the design for Solv's healthcare marketplace and Solv OS. Enabled access for consumers and enhanced user experiences for providers.
  • Facilitated vision/north star workshops with senior leadership.
  • Successfully expanded the design team, fostering culture and establishing a solid design foundation.
  • Implemented design systems and processes to streamline operations and improve design efficiency.
  • Refreshed Solv Health's visual identity, strengthening its brand across various marketing channels.

Solv Health App

The Solv Health mobile app serves as a pivotal connection between consumers and on-demand healthcare services, aiming to streamline the process of finding and booking urgent care.

Areas of Focus

  • Streamlining user engagement and conversion.
  • Simplifying the search-to-booking journey for healthcare services.
  • Foster trust with social proof, price transparency and insurance network visibility
  • Optimizing the account and membership interface for a seamless user experience.

Solv OS for Urgent Care Clinics

Solv OS is an enterprise software application that revolutionizes scheduling, registration, and patient engagement for on-demand care providers.

Areas of focus

  • Enhancing scheduling, registration, and payment processes.
  • Creating new features like Messages and Reputation Management.
  • Streamlining patient intake and medical history documentation.
  • Formulating a unified design vision, or "North Star," to guide the platform's evolution.

For a deeper exploration of Solv OS and its features, visit Solv for Providers.

Solv Digital Front Door

Enhancing healthcare access, from provider discovery to appointment scheduling.

Challenge

  • Complex navigation for patients seeking healthcare providers online.
  • Tedious patient intake and medical history documentation processes.

Solution

  • Streamlined the user journey on the provider's website, enabling easier provider search and appointment booking.
  • Simplified patient intake forms and medical history processes, facilitating a smoother online experience.

For a comprehensive overview, visit Solv Health's blog post.

Solv Save My Spot

A feature designed to revolutionize the waiting experience for urgent care clinics.

Challenge

  • Clinics faced challenges with unpredictable patient volumes, particularly during busy seasons, leading to missed opportunities for patient care.
  • Traditional scheduling tools often overbooked clinics or set false expectations for patients about wait times.

Solution

  • Implemented "Save My Spot," a smart queuing system that analyzes walk-in volume, allowing patients to save their spot remotely if walk-in capacity is available.
  • This feature helped clinics capture patients without overbooking, improving patient satisfaction and operational efficiency.

Visit Solv Health's feature spotlight for more details.

Dynamic Brand and Marketing Design

A revitalization of Solv Health's marketing and branding design, aligning more closely with the company's core values.

Challenge

  • The need to more effectively communicate Solv Health's commitment to simplifying access to healthcare.
  • Existing branding did not fully capture the essence of convenience and trust that Solv aims to provide.

Solution

  • Introduced new illustrations and design elements that reflect simplicity, accessibility, and a friendly user interface.
  • Developed marketing materials that better resonate with Solv's mission to provide immediate, transparent, and easy-to-navigate healthcare solutions.

For a deeper exploration read the blog post.

Impact

Through my work with Solv Health, I've aimed to bridge the gap between patients and providers, making quality care more accessible and manageable. Through each project, from the foundational Solv Health app to the pivotal "Save My Spot" feature, we've pushed the boundaries of what's possible in healthcare technology. This is a testament to the collaborative spirit and relentless pursuit of improvement that defines our approach at Solv Health.