Solv Health is an on-demand digital healthcare platform that enables convenient, quality healthcare for millions of people in the USA. I led the product design of the healthcare marketplace and the design of Solv OS, the enterprise application for urgent care providers, administrators, and operators.

Highlights

• Led the design for Solv's healthcare marketplace and Solv OS. Enabled access for consumers and enhanced user experiences for providers.
• Facilitated vision/north star workshops with senior leadership.
• Successfully expanded the design team, fostering culture and establishing a solid design foundation.
• Implemented design systems and processes to streamline operations and improve design efficiency.
• Refreshed Solv Health's visual identity, strengthening its brand across various marketing channels.

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Observe.AI enhances business customer service using artificial intelligence for voice conversations. I led design of all products, with a focus on applying machine learning technologies to improve operations for agents, supervisors, and quality analysts.

Highlights

• Led the design of AI-enabled tools to automate quality analysis
• Shepherded multiple features from R&D to general availability.
• Earned great customer reviews and achieved high ratings.
• Led design that drove high growth from seed to series A, B, and C rounds.
• Founding designer. Grew the team to 9 designers.

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SignEasy's mission is to help people be more productive without chasing paperwork. My role focused on redesigning products to support new features to help scale for the enterprise market. By infusing complex features into our simple design ethos, I aimed to expand our market reach while maintaining user-friendly interfaces.

Highlights

• Redesigned the signing user experience to balance advanced functionalities with simplicity, resulting in an intuitive signing experience across all platforms.
• Implementing UX and Web App Enhancements based on user feedback, which improved app component integration and user flow.
• Developed features that support efficient document management within team-based operations.
• SignEasy achieved a 4.9 app store rating and received positive user feedback, underlining our commitment to simplicity and usability.‍

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I was the Head of Design at Practo, the leading healthcare platform in India, for 5 years. My role was to oversee all product design, aiming to use design as a key driver for strategic growth. During my time, I helped grow our platform from nothing to partnering with over 100,000 doctors and reaching millions of patients.

Highlights

• Led all product design that drove rapid growth from series A through F.
• Grew from zero to over 100k doctor partners and 10m+ patients.
• Brought various healthcare products to market across web, iOS, and Android platforms.
• First designer. Grew the function to a 20+ multidisciplinary team.‍

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I led the redesign of Cleartrip SmallWorld to make travel daydreams simpler and more engaging. I contributed to the redesign of Flights, Hotels, Bookings, and Accounts across various platforms, enhancing user experience and functionality.
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